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Privacy Policy

Feesbus Travel Consultants Privacy Policy

Feesbus Travel Consultants – Privacy Policy (South Africa)

 

1. Introduction

Feesbus Travel Consultants (“the Agency”, “we”, “us”) is committed to protecting your personal information in accordance with the Protection of Personal Information Act 4 of 2013 (POPIA). This Privacy Policy explains how we collect, use, store, share, and protect your personal information when you engage with our travel services.

By using our services, you consent to the practices described in this policy.

 

2. Information We Collect

We collect personal information necessary to provide travel services, including:

 

2.1 Personal Identification Information

  • Full name

  • ID number or passport number

  • Date of birth

  • Contact details (email, phone number, physical address)

 

2.2 Travel Information

  • Travel preferences

  • Flight, accommodation, and tour details

  • Visa and immigration documentation

  • Emergency contact information

 

2.3 Payment Information

  • Billing details

  • Proof of payment

  • Banking information (only when required for refunds)

 

2.4 Website & Digital Information

If you use our website or digital platforms, we may collect:

  • IP address

  • Browser type

  • Cookies and usage data

  • Online enquiry information

 

3. How We Collect Information

We collect information through:

  • Direct communication (email, WhatsApp, phone, in‑person)

  • Booking forms and travel documentation

  • Our website or social media pages

  • Third‑party suppliers when necessary (e.g., airlines, hotels, tour operators)

 

4. Why We Collect Personal Information

We collect and process your information for the following purposes:

  • To provide travel quotations, bookings, and itinerary management

  • To comply with legal and regulatory requirements

  • To communicate booking updates, confirmations, and travel alerts

  • To process payments, refunds, and supplier transactions

  • To improve our services and client experience

  • To protect both the Agency and the Client from fraud or misuse

We only collect information that is strictly necessary for travel‑related services.

 

5. How We Use Your Information

Your information may be used to:

  • Book flights, accommodation, tours, transfers, and travel insurance

  • Apply for visas or travel permits (when requested)

  • Communicate with suppliers on your behalf

  • Provide customer support and travel assistance

  • Issue invoices, receipts, and travel documents

  • Meet compliance obligations under South African law

We do not sell or trade your personal information.

 

6. Sharing of Personal Information

We may share your information with:

  • Airlines, hotels, tour operators, and travel suppliers

  • Visa processing centres and embassies

  • Travel insurance providers

  • Payment processors and banks

  • Regulatory authorities when legally required

We only share information necessary for completing your travel arrangements.

All third‑party suppliers are expected to comply with POPIA and protect your data.

 

7. Data Storage & Security

Feesbus Travel Consultants takes reasonable technical and organisational measures to protect your personal information, including:

  • Secure digital storage

  • Password‑protected systems

  • Restricted staff access

  • Encrypted communication where applicable

  • Secure disposal of outdated records

We retain your information only for as long as necessary to fulfil travel services, comply with legal obligations, or resolve disputes.

 

8. Your Rights Under POPIA

You have the right to:

  • Request access to your personal information

  • Correct or update your information

  • Request deletion of information no longer required

  • Withdraw consent (where processing is based on consent)

  • Object to certain types of processing

  • Lodge a complaint with the Information Regulator of South Africa

Requests can be made in writing to: Email: [Insert your agency email] Phone: [Insert your agency phone number]

 

9. Cookies & Website Tracking

Our website may use cookies to:

  • Improve user experience

  • Analyse website traffic

  • Remember user preferences

You may disable cookies in your browser settings, but some website features may not function correctly.

 

10. Marketing Communication

We may send travel updates, promotions, or newsletters only with your consent.

You may opt out at any time by contacting us or using the unsubscribe option in emails.

 

11. Children’s Privacy

We do not knowingly collect personal information from children without parental or guardian consent. Information for minors is collected only for travel bookings and is handled with strict confidentiality.

 

12. Cross‑Border Transfers

Travel bookings often require sharing personal information with suppliers outside South Africa (e.g., international airlines, hotels, tour operators).

We ensure that such transfers comply with POPIA and are necessary for fulfilling your travel arrangements.

 

13. Changes to This Privacy Policy

Feesbus Travel Consultants may update this Privacy Policy from time to time. The latest version will always be available on our website or upon request.

 

14. Contact Information

For questions, concerns, or POPIA‑related requests, contact:

Feesbus Travel Consultants Email: feesbus@hotmail.com Phone: +27 724465644 Location: Gamagara, Northern Cape, South Africa

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